VOIP (Voice Over Internet Protocol) provides flexible, secure and affordable solutions for small and medium businesses.

Receive the same sophisticated communication tools enterprise-size competitors have. This technology uses an Internet phone provider to place and receive your phone calls, and allows you to do things that are simply not possible with a traditional phone system. Access the flexibility to maintain your phone system remotely, update user names and reset mailbox passwords. SDGi has the expertise required to setup and install a reliable VOIP phone solution for your business.

Features of VOIP Phone Systems

Voice Mail - The basic VOIP system supports up to 400 hours of voicemail, which can be set up (by phone extension) to notify the user via email, pager or phone when there is a new message. It can also be accessed directly through Microsoft Outlook.

Call Forwarding - Call forwarding can be set to forward all calls, or forward the calls if your extension is busy and/or there is no answer. These can be forwarded to another extension or an external phone number.

Caller ID - Caller ID is displayed on the phone.

Call Monitoring - Supervisors are able to listen in on calls that are in progress in “whisper” mode, which allows them to talk to the agent without the caller hearing, or they can “barge in” and talk to both the agent and the caller.

Music on Hold - All you need to use on hold music with this VOIP phone system is a music source with a standard headphone jack.